5 Simple Ways to Immediately Improve Your Communication with Business Stakeholders

  1. Talk in terms they understand
  2. Relate the technology to the business outcome
  3. Start all communication clearly
  4. Treat business partners like friends, not adversaries
  5. Be proactive when asking or telling

#1: Talk in terms they understand (stop using Jargon)

#2: Relate the technology to the business outcome (what is the impact?)

  • If you are trying to get support for a new technology idea, talk about the outcomes and benefits. Don’t talk about the technology itself.
  • If you are talking about status and progress on a project, focus on the benefits and features. don’t walk about how the tech works.
  • If you are trying to understand the requirements, talk about what the users want to achieve and why. Don’t walk about how the solution will operate behind the scenes.

#3: Start all communications clearly

#4: Treat business partners like friends not adversaries

#5: Be proactive — in asking or telling

Conclusion

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Chris Fenning

Chris Fenning

Award-winning author of "The First Minute" | Helping IT and Business teams communicate better | Husband & Dad | chrisfenning.com