How to Start a Conversation At Work The Right Way

A bad start to a conversation

The way people communicate

  • Does it happen often?
  • Did the eventual revelation of what was needed change the way you reacted to the information?
  • Was it an efficient use of time for you and the other person or people involved?

How to get to the point faster

  1. Failing to provide context for the message. This happens when the audience doesn’t know what the topic is about.
  2. Not having a clear purpose for the message. This happens when the audience doesn’t know why they are receiving the information.
  3. Not getting to the point fast enough. The speaker shares a lot of information and takes too long to get to the critical part of his or her message.
  4. Mixing up two or more topics in the same conversation. The speaker has two or more topics to discuss, but it isn’t clear what they are.
  • Context: This is the topic you want to talk about. Of all the topics in the world, this is the one you will talk about now.
  • Intent: What you want the audience to do with the information you are about to share.
  • Key message: The most important part of the overall message you are about to deliver (the headline).

Use Framing to start a conversation at work

ACTIVITY

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Chris Fenning

Chris Fenning

Award-winning author of "The First Minute" | Helping IT and Business teams communicate better | Husband & Dad | chrisfenning.com